Terms & Conditions

1. The agreement

These Terms & Conditions govern your use of arandmi.com and any service we provide through it. By using the site, whether or not you create an account, you accept these terms. If you do not accept them, please do not use the site.

“Arandmi”, “we”, and “us” means [Registered entity name], of [Registered business address]. “You” means anyone using the site. “Content” means anything you submit, including ratings, written reviews, and messages.

You must be at least 18 years old to create an account or submit a review.

2. What Arandmi is and what it is not

Arandmi publishes opinions. Residents tell us how they experience power supply and internet quality where they live, and we average those opinions and show them to you.

These are not measurements. We do not meter electricity, we do not run speed tests, and we do not independently verify a single rating on this platform. A score of 4.8 means residents who chose to rate that area gave it high marks. It does not mean the area has been surveyed, audited, or certified by anyone.

Ratings can be out of date, unrepresentative, or simply wrong. Supply changes when a transformer is replaced or a fibre line is cut. An area with nine reviews tells you far less than one with ninety. This is why we mark an average as reliable only once it has 25 or more reviews, and show a progress indicator below that threshold.

Some reviews carry a Former resident note. That means the person who wrote it has since moved away. It is a first-hand account of the area as they found it while they lived there, not a claim about how it is today. Such a review stays published and still counts towards the average, because for many areas it is the only account there is.

Do not make a housing, rental, purchase, or business decision on the strength of this site alone. Visit the area. Ask the neighbours. Check with the distribution company and the internet provider yourself. Arandmi is a starting point for your research, never a substitute for it.

3. Your account

• You may hold one account. Creating additional accounts to submit extra ratings for the same area is a breach of these terms.
• You are responsible for keeping your password secure and for everything done through your account.
• Give us accurate information when you register, and keep it current.
• Tell us immediately at hello@arandmi.com if you think someone else has accessed your account.
• Your account is tied to the area you live in, and when you move you can change it yourself from My reviews. You may do this twice in any twelve-month period. The limit is not a limit on how often you may move house; it is there because changing area over and over is how somebody would go about rating places they have never lived. If you have genuinely moved again before the year is up, write to hello@arandmi.com.
• You can correct a review you have written from My reviews, and an edited review goes back through moderation before it publishes again. Reviews cannot be withdrawn from there, and the area a review is filed under cannot be changed, so an area’s record cannot be quietly rewritten. Once you have moved away, your reviews of the area you left are closed to further editing.
• You can close your account at any time. See our Privacy Policy for what happens to your reviews when you do.

4. Rules for reviews

A review must meet all of the following:

• Where you live now. Rate the area you currently live in. Your account is tied to that one area and it is the only area you can rate, because a rating is a statement about the place you come home to. Do not rate somewhere you have only visited, heard about, or read about, and do not rate a place you have left — if you have moved, change your area first and rate the new one.
• Honest. Say what you actually experienced, and when. Supply changes: a good month is not a good year, and a transformer that failed in March is worth mentioning in December.
• About the area, not about people. Do not name or describe individual landlords, agents, neighbours, or staff. Do not post anyone’s photograph, phone number, or address.
• Free of conflicts. Do not review an area if you are an estate agent, developer, landlord, or anyone else who stands to gain or lose from how it is rated. Undisclosed commercial reviews are removed and the account is closed.
• Lawful and civil. No abuse, harassment, threats, hate speech, obscenity, or content targeting anyone on the basis of ethnicity, religion, gender, or any other protected characteristic.
• Yours to post. Do not copy text, photographs, or data from anywhere else.

You must not use bots, scripts, or coordinated groups to inflate or suppress an area’s rating, and you must not scrape, copy, or bulk-extract data from this site without our written permission.

5. Moderation and removal

Every review is moderated before it publishes. Moderation is a check against the rules in section 4. It is not verification that what a resident has written is true, and we do not hold it out as one. We may reject, edit for the limited purpose of removing personal details, or later remove any content that breaches these terms, and we may do so without notice.

An edit to a review that has already published sends it back through moderation before it reappears. The same care applies to the internet provider names residents type in: a name we have not seen before is saved on the review as typed, but waits for approval before it is suggested to anybody else, so one person’s spelling does not become everybody’s.

Anyone can report a published review using the report link on the area page. When a review is reported we look at it, and we will remove it if it breaches these terms. We will not remove a review simply because someone disagrees with it or because it is unflattering. An honest negative opinion about power supply is exactly what this platform exists to publish.

Telling us about a review

Use the report link on the area page, or write to hello@arandmi.com. Tell us which review it is and what is wrong with it. We will acknowledge you within 2 working days and give you our decision within 7 days. Where a review appears to identify a living person or a named business, or where we are told it is false, we may unpublish it while we look into it, and we will tell you that we have.

We may suspend or close an account that repeatedly breaches these terms, and we may refuse service to anyone.

6. If a review is about you

Our rules forbid naming an individual, and moderation is meant to catch it. If something got through, or if a review describes a business or an estate closely enough to point at a person, this section is for you. None of it requires you to hold an account.

• Ask us to take it down. Write to hello@arandmi.com saying which review it is and what is wrong with it. We acknowledge within 2 working days and decide within 7 days.
• Reply to it. Where a review identifies you or your business and we are satisfied that you are who you say you are, you may give us a short response and we will publish it alongside the review.
• Your data-protection rights. Where a review contains your personal data you have the rights set out in our Privacy Policy, whether or not you are a member, and nothing in these terms limits them or requires you to give any of them up.

We will not remove a review because it is unflattering about an area. That is what this platform is for. We will remove one that names an individual, that is abusive, or that we are not satisfied is an honest first-hand account of living there.

7. Rights in what you post

You keep ownership of everything you write. You are not signing your review over to us.

By submitting Content, you grant Arandmi a worldwide, non-exclusive, royalty-free, perpetual licence to host, store, reproduce, publish, display, and distribute that Content on the platform and in our own marketing, editorial, and press material, and to include it in anonymised aggregate statistics.

The licence is perpetual because published reviews form a historical record that other people rely on and that feeds an area’s average. If you need a specific review taken down, contact us and we will consider it.

You confirm that you own the Content you submit or otherwise have the right to post it, and that it does not infringe anyone else’s rights.

8. Our intellectual property

The Arandmi name, logo, design, written copy, code, and the compiled database of ratings and averages belong to us or our licensors, and are protected under Nigerian and international law.

You may link to the site freely, and you may quote short extracts with clear attribution and a link back. You may not copy the design, republish the database, or use our name or logo in a way that suggests we endorse you, without written permission.

9. Availability of the service

We work to keep the site running, but we do not guarantee it will be available without interruption. We may change, suspend, or discontinue any part of the service, including features that are currently free, and we may do so at any time.

Where a change materially affects registered members, we will give reasonable notice by email.

10. Limitation of liability

The site and everything on it is provided “as is”. To the fullest extent permitted by Nigerian law, we exclude all warranties, express or implied, including any warranty that the ratings on this site are accurate, current, complete, or fit for any particular purpose.

We do not assume responsibility for your decisions. Arandmi publishes what residents say about where they live. We do not advise you, we do not hold ourselves out as having any special skill in assessing an area, and we do not accept responsibility for any decision you take. Nothing on this site is advice on which you may rely, and no relationship of reliance arises between you and us from your use of it. Where you are making a housing, rental, purchase or business decision, the responsibility for checking the position on the ground is yours.

We are not liable for any loss you suffer as a result of a decision you made using this site, including but not limited to renting, buying, leasing, or investing in a property or a business in any area listed here.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data.

What we do not exclude. Nothing in these terms excludes or limits any liability which cannot lawfully be excluded or limited. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence, and any liability arising under the Federal Competition and Consumer Protection Act 2018 or the Nigeria Data Protection Act 2023. If any part of this section is held to be unenforceable, the rest of it continues to apply.

11. Indemnity

If someone brings a claim against us because of Content you posted, for example a defamation claim over a review, you agree to indemnify us against the reasonable legal costs and any damages arising from it, provided the claim relates to Content that breached these terms.

This does not apply to any part of a claim caused by our own act or omission, including a decision we took in moderation, and we will not ask you to cover a loss that was ours to prevent. We will tell you promptly about any claim we intend to rely on this section for, we will not settle such a claim without asking you first, and nothing in this section requires you to give up a right you have under the Federal Competition and Consumer Protection Act 2018.

12. Third-party links and services

The site may link to other websites, and may embed services such as maps, analytics, or anti-spam tools. We do not control those sites or services and we are not responsible for their content or their privacy practices. Follow a link at your own discretion.

13. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of them is subject to the exclusive jurisdiction of the Nigerian courts.

Before going to court, please write to hello@arandmi.com. Most disputes about a review can be resolved in a single email, and we would rather resolve it that way.

14. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top of this page shows the current version. Where a change materially affects your rights we will notify registered members by email before it takes effect. Continuing to use the site after a change means you accept the revised terms.

15. Contact

Questions about these terms, or about a specific review:

• Email: hello@arandmi.com
• Contact form: arandmi.com/contact
• Postal: [Registered business address]